Abstract

Purpose - The purpose of this paper is to support effective business services provision along the life cycle of complex service-enhanced products, such as the case of solar power plants, and to explore collaborative approaches for multi-stakeholder business services. Design/methodology/approach - Design and implementation of adequate collaboration strategies and cloud-based support mechanisms to facilitate creation and management of collaborative networks in this sector. For this purpose, a conceptual framework, a cloud-based platform and a set of collaboration support tools are proposed. Validation is based on a pilot implementation and interactions with a large group of end users. Findings - Validation results confirmed the suitability of the collaborative networks approach in this sector, which often involves multiple small and medium size enterprises. Originality/value - The interplay between long-Term strategic networks and goal-oriented collaborative networks and their interaction with the various phases of the product-services life cycle correspond to a novel approach in this sector, traditionally focused on a sub-contracting model. This opens new opportunities for enhancing the value of complex products through collaborative value-Added services. Of particular relevance is also the adoption of collaborative approaches for service co-creation.

Original languageEnglish
Pages (from-to)946-966
Number of pages21
JournalIndustrial Management and Data Systems
Volume117
Issue number5
DOIs
Publication statusPublished - 2017

Keywords

  • Co-innovation
  • Collaborative business services
  • Collaborative networks
  • Solar power plants

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