Supporting Context Sensitive Lean Product Service Engineering

Rui Neves-Silva, Paulo Pina, Philipp Spindler, Giuditta Pezzotta, Dimitris Mourtzis, Mariangela Lazoi, Dimitris Ntalaperas, Ana Rita Campos

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

13 Citations (Scopus)

Abstract

Modern companies face immense market pressure to meet customers' demands while ensuring the sustainability of business. Consumers are now requesting highly customized products and services, i.e. demanding mass customization from manufacturing companies. The complete value chain needs to develop strategies enabling interaction with customers and consumers, supporting customization of features and services, and even co-design. This paper presents the DIVERSITY approach, which consists on a methodology and engineering environment supporting companies in using social media to realize a context sensitive lean design process of product service systems.

Original languageEnglish
Title of host publicationProduct-Service Systems across Life Cycle
EditorsT. Tolio, S. Cavalieri, G. Pezzotta, E. Ceretti
Place of PublicationAmsterdam
PublisherELSEVIER SCIENCE BV
Pages138-143
Number of pages6
Volume47
DOIs
Publication statusPublished - 2016
EventConference on Product-Service Systems across Life Cycle - Bergamo, Italy
Duration: 20 Jun 201621 Jun 2016

Publication series

NameProcedia CIRP
PublisherElsevier Science B.V.
NumberSI
Volume47
ISSN (Print)2212-8271

Conference

ConferenceConference on Product-Service Systems across Life Cycle
CountryItaly
CityBergamo
Period20/06/1621/06/16

Keywords

  • context sensititivy
  • mass customisation
  • product service system (PSS)
  • sentiment analysis

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